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Business Profile

Monograms

Proverbs and Monograms

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this establishment on October 27 to make me a shirt along with several other people. Whole football teams. And they have yet to produce product or give sufficient updates. The owner, ******* *****, refuses to give me my product or money back.

    Business Response

    Date: 11/19/2024

    The consumer was informed that we were having equipment issues. After giving her an ESTIMATED date we were still having issues with the company fixing our equipment. She called me several times in 1 day being very aggressive, and demanding her money or the product. I told her the product was finished and she would be receiving her product along with her child's FREE product that we donated to the football team. She received her product the day after making this report as she was told she would. I told her I didn't want to give her another date and the company still not have our equipment fixed, as I feel any company would after having the issues we were having. She is the only one out of the whole group who has complained because everyone understood the issues. 

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