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Business Profile

Vending Machines

Birmingham Vending Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Birmingham vending machine company has a plus limiting in Urban Air at the Trussville location. Children looking to have a good time on knowingly used a fraudulent machine which did not clasp the toys had metal hands which clearly did not work. A manager was called and he was apologetic but could not help to troubleshoot the machine. The parent and another lady who saw the children upset bought cards which cost her $30 trying to get the toys out from the machine. I called the company on Monday December 4th through the 8th but received the lies from ****** and office person who told me text will come out on Tuesday - Friday but to no avail. Will this company keep defrauding the public? This is a travesty for all, especially when someone takes advantage of anyone especially children. I feel that a refund is necessary for the parents who were deceived by the machine or claim the $30 worth of cards that was withheld inside the machine. How long will these companies allow this to continue this form of practice of defrauding children. I personally, don't let my children play these machines. If I would have known this was happening I would have not recommended them to play these machines. I would have stopped them from playing the skill crane machine. I was in the background watching this unfold and I could not stand for it. I contacted the company and was told by ****** that she didn't have a boss. She was the contact person after I had given the name ****** then she said he referred me to ***** the vice president of the company, so I a voicemail for him on Dec 8, 2023 about the situation.

    Business Response

    Date: 01/17/2024

    The person making this complaint was not our customer.  She did not purchase anything from our company and was unable to provide game machine card numbers which would have enabled us to provide a refund if necessary.  Customer states that she observed people playing our machines and not winning.  We sent a technician to the location and the machine was working properly.  We attempted to accommodate the individual but she was not reasonable.   Thank you.

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