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Business Profile

Tree Services

ACE Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is negligent in responding to the issues theyre responsible for. They trimmed trees in my back yard and damaged my neighbors yard with deep treads on their yard and mine. Theyve deposited all the tree limbs and branches on my lawn in front of curb which is killing the grass. Also the project manager indicated by email they would have all the debris picked up within 48 hours. They cut the trees on Monday and have yet to address either issue. Ibe emailed multiple times and called 3-4 times without response from anyone regarding resolution. However they had nerve to email me an invoice which I thought was rich! I need to know what actions I can take against this company.

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a longtime and happy Ace customer. I agreed to pay $700 for having a limb cut down, cut up and all of the wood debris hauled away. That was our agreement. They cut the limb down. In the process, they busted my retaining wall and flower box/garden. It was discovered that a wasp nest had been disturbed and we were instructed to get them taken care of, then they would be back to finish the job and repair the retaining wall. We had the wasps taken care of the next day and called Ace Tree Service to let them know that we were ready for them to come back. We had numerous conversations and exchanged emails. There were many instances when we were told that someone was coming but nobody ever showed up. The large limb was left in the yard. I cut it up and hauled it away myself. I repaired the wall myself. I gave them multiple opportunities to come out and finish the job, but after several attempts and promises of well get someone other this week I gave up and did myself. This was done back in July. I didnt hear anything from Ace Tree for 3 months, but then suddenly they started hounding me for a past due invoice for a job they never completed.

ACE Tree Service is NOT a BBB Accredited Business.

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