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Business Profile

Security

Adt About Adt Alarm Adt Hm

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromRick L

    Date: 02/03/2025

    1 star
    Be aware of Adt security. I had a adt system installed 6 years ago. Was under contract for 3 years. I decided to end my service with them a couple monthes ago. Not under contract and the reason very poor customer service. Waiting on hold for 30 to 40 minutes every time you call in. Then they tell you they have to transfer you to another **** and wait on hold another 20 to 30 minutes. Awful customer service. They will lie to you and when i tried to cancel they offered me many different price options to stay. I said no. The lady i spoke with told me my account would be closed. She lied and they debited my account again. Back on the phone another long hold time. Just beware they will lie to you keep you on hold to try to get you to hang up. They should be shut down with the bad buisness practices they have.

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