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Business Profile

Internet Providers

fusewifi

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had FuseWifi for a couple of years. The *** was always quick to respond to any issues we may have had and resolved them in a timely manner. In November 2024, we canceled service to use a different carrier. I contacted the *** for Fuse and let him know. He said I would need to return the router and that was fine. I offered a time for him to pick it up. I have not heard back. I have also been charged for two months of ************ AFTER I canceled. I have reached out to the *** MULTIPLE times through multiple channels. (2 phone number, text, email) Still no word back. I am looking for my refund as it is a significant amount of money.

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fusewifi took money from my account for actually one and three quarters months extra after service should have been cancelled. I'm only seeking retribution for one month's of extra payment. ******************* (fusewifi contact) has only been semi-responsive and only just enough to keep me stringing along.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got Fuse WiFi around April of 2023. The company was very efficient when getting us hooked up to their service. Spectrum Internet then came to our area and had better service in November 2023. After having good service with spectrum we decided to cancel our Fuse WiFi. I went to their website and cancelled as I was instructed in ******* 2024. I figured we would still get charged for ******* since it was still being used so that charged was not a big deal. But then we got charged for February and March. When we reached out to the representative he said he would personally take care of it. That was in February. When we got charged again in March we tried contacting him again. He has not answered our texts, phone calls, voicemails or emails requesting the service cancelation to be double checked. No one from this business will return my or my husbands phone calls and we cannot be throwing away money to this company anymore.

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction : January 3rd 2023.We cancelled our service on Dec. 29th and told them not to renew. As of Dec. 30th our internet was shut off.On January 3rd payment came out of our bank for another month of internet that we do not have. This internet is pay in advance. We are owed a refund and No one will answer us about this charge

    Customer Answer

    Date: 01/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  A refund was issued in a timely manner


    Sincerely,

    *****************************

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