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Business Profile

Storage

Access Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rent a storage unit on a monthly from Aug 31/22 paying the fee every 19th of each month. Without any notification Access storage started charging renters every 28 days in which renters pay two payments in on month which is outrageous. come aug renters must pay two payments Aug1/2023 and aug 29/2023 This is not right this company is scamming the people who rent this unit. This is a scam what can be done to stop this injustice!

    Business Response

    Date: 12/07/2023

    Dear BBB,

    Thank you for bringing Mr. ******** complaint to our attention. We take customer feedback seriously and appreciate the opportunity to address this matter.


    On August 31, 2022, Mr. ****** signed a user agreement for space ***, a 5x10 storage unit located at 5505 Rhodes Drive in Windsor, Ontario. The user agreement clearly states that rent is due every 4 weeks, as agreed upon by the client. We have attached the client's ledger, which indicates the paid-through dates and demonstrates that the charges are in accordance with the agreed-upon schedule.


    Access Storage denies Mr. ******** claim, as our billing system does not generate duplicate charges for clients. The charges reflected in the client ledger are not duplicates, and we are billing the client based on the agreed-upon schedule.
    We understand Mr. ******** concerns regarding the payment frequency change. However, the billing cycle was clearly outlined in the user agreement, which Mr. ****** agreed to upon signing. It is important to note that the billing cycle aligns with our standard practices and ensures consistent billing for all our clients.
    We value our customers' satisfaction and strive to provide transparent and fair services. If Mr. ****** has any further questions or concerns, we encourage him to contact us directly. We are committed to resolving this matter amicably.

    Thank you for your attention to this issue, and please let us know if there is any additional information or documentation required. 

    Regards,

    ****** ********

    Senior Regional Manager


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