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Business Profile

Computer Dealers

Extreme Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 29th 2022 was the date of purchase for a refurbished computer i paid $500 for and is now having major hardware issues, the owner Deb didn't give me any sort of receipt upon purchase. I paid in cash and she is now refusing to fix the issue and or refund the money that I spent purchasing it. I have asked for a refund as the problem hasn't been fixed accordingly. The owner Deb didn't give me a receipt and is not a registered business under the BBB as I could not find the businness in the search. I also was told it was ready and upon arriving back home, the issue wasn't resolved.

    Business Response

    Date: 08/11/2022

    I replaced the original computer. I have not heard from him since.

    His issue was due to a ********* update. I cannot control what issues ******** updates cause. When the 2nd computer just as the 1st computer left my store they were working just fine. I notice he says major hardware issues but does not elaborate.  

    The issue the update caused was the mouse pad sometimes stalled. I suggest he speak with **** over the matter as they will release a fix for the issue.

    If you require  anything g else don't hesitate to call me ###-###-####. I have been in business 18 years and have never had an issue

Extreme Computers is NOT a BBB Accredited Business.

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