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Business Profile

Vaporizers

VapeLoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ~ October 10, 2022:  I paid $57.49 for an item named SMOK *** ** on line to VapeLoft.ca.  ~ October 17, 2022:  I received it. ~ October 28, 2022:  I wrote to *****@********.com explaining the damaged condition of the item and requested that they should send me a new one and pay for the return postage for the damaged one to return to them.  They did not reply. I sent several more emails but they did not reply for days. ~ Nov 3, 2002: I sent information through their website. ~ Nov 4, 2022:  I received a reply, finally. ~ Nov 10, 2022: They asked me to describe the damage and take photos of them. ~ Nov 10, 2022: I sent an email describing the damages and sent many photos of the damages. ~ Nov 25, 2022: They gave me credit to order the same item from their web site for free but wanted me to pay $20.00 for shipping.  I could not accept this. ~ Dec 2, 2022:  I emailed them asking AGAIN to ship the item to me without doing it through their website because I am asked to pay $20.00 for shipping. ~ December 16, 2022  I received nothing, and sent them one last email asking them to reimburse me. ~ December 18, 2022  received an email indicating that they will reimburse me. ~ Today, December 22, 2022 and I received nothing.   ~ They promise but they play for time as they did for weeks and months.  In their last email they act as they are doing a favor to me, saying that I let them know after 30 days limit: 1-) I received the item on October 17, 2022      I sent email asking for a new item on October 28, 2022                                 That is only 11 days 2.) If time limit was passed why they made me promise after promise to send me a new item or reimburse me? I need my refund of $57.49

    Customer Answer

    Date: 16/01/2023

    I wanted to let you now that the company I filed a complaint against, Vapeloft Inc., reimbursed me, I have very much appreciated your help.

VapeLoft is NOT a BBB Accredited Business.

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