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Business Profile

Internet Marketing Services

Points.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

This profile includes complaints for Points.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Points.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Points.com

      700 - 111 Richmond St W Toronto, ON M5H 2G4

    • Points.com

      8 - 171 John St Toronto, ON M5T 1X4

    • Points.com

      171 John St, 5th Floor Toronto, ON M5T 1X3

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to purchase 10,000 points through ******** as I was unable to pay the remaining balance with debit, credit, bank transfer, ***** ***, ***** or any other means of payment. The points had a 25% surcharge associated with them as I was buying $100 worth of points for $125. * **** ***** **** ********** ** *** **** *** **** ********* ********** ******** ******* ** ******* After attempting to process payment for points to cover the remaining balance I received a message that stated the following: "We apologize. Something went wrong. Details of your payment card must match the information on your payment account. If you have entered these details correctly, please try a new form of payment or call the number on the back of your card for assistance." I reviewed all of the fields and resubmitted. I logged out of the ******** dashboard, hard refreshed and logged back in and no new points were showing in my dashboard to complete the transaction. I then decided to check my credit card statement and I had been billed four separate charges for $125 each for a sum of $600. However I did not receive any points and did not receive any email confirmation from points.com. ** **** **** ** ***** *** ** ***** **** **** ***** ****** **** ** ********** *** ** ***** ******* **** ** ****** **** ******* *** **** ** ********** * ******** ******** ** ******* **** ******* **** ** * ***** ******** *** ********** *** ***** ********* ************ **** ********* *** ********* ** *** ** *** ******** I have dealt with points.com twice and each time had a serious issue that they would not refund. ***** ****** * ********** ** * ********** ************ ******** **** *** ******** ** *** ***** ******* ** *******

    • Initial Complaint

      Date:28/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday, March 28 at 11:39am EST I purchased 23,000 ******* points thinking that the those would be sufficient to purchase my travel tickets. However, the points ******* quoted me were wrong and when I went to cancel my transaction ******* customer service said that they could not assist me that I needed to contact the third party, Points.com. *** **** ******* ** ** * ***** ***** ** **** ***** ******** **** ************ **** **** ** *** **** * ******** ******** ******* ********** ** ****** ** ***** ***** I have tried contacting them through email and ******** *********, as those were the only 2 types of communication styles that I could find. I'm totally in the dark on how to go about to getting a refund for the $679.94 that I was charged. Confirmation number for the transaction is: *************************

    Points.com is NOT a BBB Accredited Business.

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