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Business Profile

Exercise Programs

Spinco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pack of 50 spin classes for a total of $1050.90. Spinco unexpectedly closed for renovations 3 months ago and after a few weeks passed I reached out asking them for a refund, because at a few weeks it was taking longer than I expected. I used 18 of the 50 classes so because I had 64% of the 50 classes unused, I asked a 64% refund of $672.58. Nobody replied for weeks, eventually after me reaching out repeatedly somebody replied and said instead of a refund they would extend the expiry date. I asked when they would reopen and haven’t heard anything back. I’ve since emailed and called numerous times and nobody replies to me or returns my calls. I don’t know what to do but it’s been 3 months with almost $700 tied up in fitness classes I can’t use. I just want my money back.

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