We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Designer Apparel

Prada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two items from Prada March 18, shoes for myself and a purse *** ** **** *********** ** ***** ** ******** ** *** i wanted an exchange of the shoes, so i asked for an exchange and returned both. I returned the items which was received by them on April 1, signed by someone who ive confirmed works there. On april 23 i was told it was processed and would take 10 business days for the refund. Then i called over a month later numerous times and was told they were opening a claim with ups, which was opened, and then ups said prada never contacted so they closed it, another claim was reopened where now a claim has been issued which means prada has been paid for this shipment if it was indeed lost which means i should be paid also. Numerous calls, where nobody got back to me even though they said they would get back to me. Sept 20 i am told 10 business days and ill be refunded, then october 8th im told there was a glitch in the refund *** *** **** ******** ******* *** * **** **********

  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of shoes on April 29 2022 for $644.10, a Mother's Day gift for myself. Tried on at home, and they were not the right size. I returned them, brand new, within the 14 day return policy, on May 5 2022 at 11am. Upon returning them, I was advised by the store associate that the money would be refunded into the account which used to purchase the item within 24 hours. It is now 3 days and the money has not been refunded into my account. I have never experienced this before- they took the shoes and kept my payment. I called the store today, no resolution. I contacted Pradas customer service line and emailed them and they advised they can't help me, offered no department or contact representative who could help. Chris, at Prada, HUNG UP ON ME. I just want my money back!!! Please help.

Prada is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.