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Business Profile

Artificial Intelligence

Nvidia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for a 6 month subscription to their service on sept 23, 2024 and paid by credit card On their website it is written that subscription auto renew every 6 month, except if I cancel my subscription before renewal date. But it is totally impossible to cancel it. There is no option anywhere, and I can't even remove my credit card info they stored. Of course, there is no way either to contact any kind of customer service. **** ** **** **** *** ********** I ask for a cancellation of my membership, and my account with them to be deleted, including all personal information and banking information they have on me.

  • Initial Complaint

    Date:14/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Nvidia October 1st, 2022. I originally payed about $1,600 for a **** ******** edition graphics card. It is within warranty period and I sent it in to them, as per their request, using a shipping label that they provided. ***** has not updated the tracking information leading me to suspect that the item has been misplaced or lost in transit. I asked Nvidia about it and they told me that they cannot do anything about it and that it was my responsibility to contact *****. I tried to contact ***** and they told me that since I was not the customer (Nvidia is the customer since they payed for the label) that they legally couldnt relay any information to me. I tried to communicate this to nvidia via email and they told me that they cannot do anything about it. I then also tried to communicate it via live chat and they refused to do anything about it *** ***** ***** ******* *********** * ** *** ***** ******* * ******** **** *** no way to get it figured out as nvidia is no help to me. tracking number: (****** **** **** **** ******** ****** ******** *************

Nvidia is NOT a BBB Accredited Business.

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