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Business Profile

Transmission

Les's Transmission Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:27/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the winter I had the transmission for my classic car rebuilt by Les's Transmission to have it ready to install in the spring when my car was out of storage. I was told the rebuilt transmission was guaranteed, and it even states this on the receipt. I did not even get 1 kilometer, or one hour of driving out of this rebuilt transmission. In the spring I had the transmission installed, and it would not shift properly passed first gear, slipping into each gear after first gear. My mechanic road tested it, and told me the transmission was assembled incorrectly by Les and that they've had multiple problems with transmissions from this exact shop. I contacted Les's Transmission and was told on the phone they would notify Les of the problem, and ask him how he'd like to handle the issue with the transmission. Since then, I have not heard anything back, and they have been avoiding my calls and messages for months. I have no other option other than to file a complaint with the *** after numerous attempts to have this resolved. I would either like my transmission repaired correctly, a replacement transmission of the same specs, or my money back to have another transmission shop rebuild the transmission correctly.

Les's Transmission Ltd. is NOT a BBB Accredited Business.

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