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Business Profile

Swimming Pools

Megna Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Megna Pools accepted a personal check from me for $19,300. U.S. dollars. This was a couple of months ago. The pool installer passed away and since this time Megna pools as offered no resolve. They actually admitted to me that they where going to just apply my money to the pool installers account. I have received no product and or service from Megna pools. They have cause me and my family much stress. **** ** *****. Something needs to be done about this company.

    Business Response

    Date: 25/10/2023

    Megna Pools has become the target of an unfortunate family dispute.

    Customer Answer

    Date: 25/10/2023


    Complaint: ********

    I am rejecting this response because: there is absolutely no family dispute. There is a transaction that took place between me and magna pools. * ******** * ******* ** *** ***** * ******** ****. I have not received anything or my money back. They actually admitted to me they where applying my check to the deceased pool installers account. They kept my money do to the installers outstanding account. That has not one thing to do with me. There is no family dispute. Just a company taking advantage of a bad situation. I would like my money back 

    Sincerely,

    *** *****

    Business Response

    Date: 22/11/2023

    Megna Pools has become the target of an unfortunate family dispute.

    Customer Answer

    Date: 28/11/2023


    Complaint: ********

    I am rejecting this response because: Megna pools accepted a check for $19,300. And has not provided a product, service or a refund. They have taken advantage of an unfortunate situation. 

    Sincerely,

    *** *****

Megna Pools is NOT a BBB Accredited Business.

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