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Business Profile

Collections Agencies

Groupe Solution Collect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from an unknown number who leaves automated messages in french (since I live in Quebec) claiming to be ‘Groupe Solution Collect’ and asking that I call them back but I don’t owe any outstanding debts and find it quite ********* to keep getting these calls with automated voices, that won’t even give any minute detail explaining themselves. With the amount of scam calls I get already, this one just takes the cake. PLEASE STOP CALLING ME

    Business Response

    Date: 17/01/2024

    Good day ,

    Would it be possible to tell us on what Telephone nu# we are trying to reach you., Seem there is missing a digit in the phone number provided.

    As we are not finding any account with the name.

     

    regards,

    Customer Answer

    Date: 17/01/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and do not feel comfortable sharing my private phone number on a public complaint forum. 

    Sincerely,

    ******* 

  • Initial Complaint

    Date:16/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calling at least every other day does not give any information except it’s important and to call back robo calling not even an actual person. I want to be removed from the call list if this is even legit I will only be corresponding through written notification to my home address which if legit you should have on file!! Please cease and assist with any further phone calls!!

    Business Response

    Date: 17/05/2023

    Hello, 

    We are calling you in reference to a **** ******** account in our office, two letters were sent to a Moose Jaw SK address on 12-18-22 and 01-11-23. As per your request your number has been removed but we do have options available to help you resolve this matter. You can call us at 1-************.

    Regards 

    Customer Answer

    Date: 17/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:24/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Group Solutions Collect has been calling our office, *** ********* ******** ***, for a while now. We don't owe money to anyone so I'm not sure why they're calling - the message they leave is generic and provides no information. Please remove us from your call list.

    Business Response

    Date: 25/04/2023

    Good day , 

    The call are related to a business matter .

    We have been trying to reach the company ***** ******** and speak with accounts payable if possible the person of contact for the company is ******* ****** * ***********

    If we do not have the correct company we will remove the number on file .

    thank you

     


    Business Response

    Date: 25/04/2023

    Hello

    we have removed the phone number , no other calls will be made their office 

    regard

    Customer Answer

    Date: 25/04/2023


    Better Business Bureau:

    I have reviewed the response made by the business and find that this resolution is satisfactory to me.

     

Groupe Solution Collect is NOT a BBB Accredited Business.

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