We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Candy

Sweet Reads Box

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:21/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Thriller Lover Bundle from Sweet Reads on March 24, 2023. It is a book subsrciption company and the orders were to be delivered in 3 separate shipments - Spring, Summer and Fall. The company continued to note on ******** and e-mails that there were delays with their shipments. I received the first shipment of the Spring Thriller Box on Sept 5, 2023 when it was supposed to be in April or May. I have not received anything since nor do they reply to my e-mails. Their www.s*********.com website does not exist anymore. On Oct 1, 2023, the company wrote on their ******** page "Sweet Reads has currently paused operations while we regroup and reorganize. At this time we have paused orders and will update our customers when we have more information. We thank you for your patience and understanding as we work to return to operations." I have not received anything since they posted this notice. I feel I'm still owed $200 as a refund for the remainder of my order I did not receive or I need the 2 remaining subscription boxes sent out ASAP.

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023 I ordered and pre-paid for the favourites bundle of book boxes from Sweet reads book box company based in Ontario. The first box - beach reads- was supposed to be delivered in June 2023. The second box was to be Halloween 2023 and the third box Christmas 2023. The company posted several emails with ‘delays’ in shipping from Spring 2023 to August 2023 when they sent one final email saying they were ‘pausing’ the business. Since then they have not replied to any emails or refunded my money or sent any of the book boxes that I ordered and paid for in advance. I want my money back. I have an email showing my order and payment confirmation - I can provide that to the BBB if/when needed.

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the company’s beach read box on June 10, 2023. It was to ship at the end of June. I contacted the company on August 12, 2023 to inquire about a shipping date. I was told there were supply chain issues. On August 18 I requested a refund. I did not get a response. I again asked for a refund on August 25 and September 3. I finally got a response that they were taking a break and no one could answer my inquiry. I want my money back.

Sweet Reads Box is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.