We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Language School

Geos Languages Plus Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Language School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a payment 7.970 CAD for an English course and a pathway in the month of December 2019, I started the course on January 27 face-to-face here in Ottawa but on March 17 2020 Geos announces the suspension classes due to Covid, a week later Geos resumes online classes, after that we had problems due to a strike by the teachers for non-payment. Geos again suspends classes; 20 days later, online classes are restarted with a single teacher for all levels and a reduction in the hours studied. Since they were not complying with the established contract, I decided to write to the manager **** ********, to resolve my situation; to which Geos offered me a letter of credit to be able to postpone my studies until they returned to face to face studies. Faced with the imminent expiration of the letter of credit and the fact that Geos did not show up for the start of classes, I wrote again to manager to resolve my situation. Geos offered me private online classes, to restart my process. Unfortunately, this process lasted only 3 weeks, leaving my situation on standby again. Since the director and the teacher were fired for no apparent reason. For months I tried to communicate through emails with Geos to try to resolve my situation, which was impossible since they never issued any response. Thanks to the intervention of the agency that contracts the services to study in Canada, ****** ******* Director of Operations and Business Development answers me, offering me a face-to-face course in Vancouver, a city that is 6 hours by plane from the city where I live, a solution that it was only convenient for them, I tried to fix the situation in another way by offering alternatives to obtain my study and these were rejected. I need them to return my money and make reparation for the damage that these almost three years have had on my personal and work life. * **** **** **** **** **** ********* ** ** ********* ** ** ********* *** ** ********* ** *** *****

Geos Languages Plus Ottawa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.