We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Floor Installation

End of the Roll

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:17/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date June 15th 2022 Carpet for 2 flights of stairs and upstairs hallway. Berber Carpet that was very expensive. Was installed in June of 2022 by End of the Roll Ottawa East. The installation that was completed was below standards and seems and fraying all over. Carpet has lines and the where crooked in the hallway(not square). I called the End of The Roll and my sales person **** asked for pictures. I sent the pictures of the problem areas and he proceeded to book an inspection. The inspection occurred and the inspector agreed with the quality and admitted it was bad. End of the Roll agreed to replace the problem areas at no charge. I was happy with this as a resolution even if I would have to endure another mess. While we where waiting for a date for replacement I had a flood in the basement so I needed to replace the flooring. I spoke with **** and advised we will need to delay the re-install as we now are under construction. While in conversation I asked about carpet for the basement. **** showed me some option which I was happy with and they came to measure a few weeks later. I purchased the carpet from End of the Roll and payed for the install. What was agreed upon was that the would replace the upstairs the same day as doing the Basement new install. Fantastic installation was booked for Sept 5th. They completed all the necessary work that day and the basement turned out great. I noticed while doing the walk thru a line in the carpet upstairs. The installer said the will come out when you vacuum. 2 weeks later and a few vac's, line is still there. I called **** and sent pictures. A few weeks later they send the manufacture rep over to look. Agreed it was a defect and said they would get back in a few weeks. 2-3 Months later and 1 conversation saying total replacment of affected area or $200. I asked about just replacing it all again with a different carpet since they have to do the hallway all over. We will get back to you. 6 months later no change

End of the Roll is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.