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Business Profile

Environmental Services

Ontario Net Zero

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a solar panel problem. I have been trying to reach the company for the last month via telephone and email. I have not been able to get any response at all. There is an 8 fold discrepancy between what my solar panels are producing and what my Hydro Meter is indicating. When calling Hydro One, they say I need to contact the Solar company to fix my inverters. I cannot reach my solar company and so I continue to pay large amounts for the financing of my solar panels but I am not getting service or help with this issue. In the meantime, I am full price energy for electricity when I all want is service to fix the issue. I have reached out to the Ontario Energy Board but they cannot help in this matter as The solar company is a private company. I have sent tables comparing the electricity I’m producing vs what Hydro One is crediting me for and there is an average 700kWh difference between the two readings. I was sold on the idea that I would at the very least, get an energy credit back that was worth the cost of my solar panels. As of yet, I am getting a max 10% return via energy credits which is the equivalent of between 3$ to 40$ on average for a Hydro bill on average 250$. I simply want a verification and repair of the issue and the first step is for the solar company to do a verification but they are unreachable. I’m willing to share information on energy produced and my hydro bills as needed. Please email me back or call me for more information.

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