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Business Profile

Custom Curtains

Blinds To Go

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 29, 2022 blinds to go did an estimate for vertical blinds. Measurement were also done and said that the installer will come and redo the measurement to make sure everything was ok. On may 17, 2022 the installer came to install the veritable blinds and said said there is a problem because of the ceiling he cannot install the vertical blinds. When the installer came and done the measurement he should of noticed and said that vertical blinds cannot be install and pick other covering. Now we are stuck with blinds that cannot be installed because the installer was not able to do his job properly. We are demanding funding for the amount of $1418.96. We also had to pay the installer in advance for a job that was not done. I have wrote **** ******* ************************) and the blinds to go store (***********************) and have not received any response.

    Business Response

    Date: 03/06/2022

    client emailed us Thursday 2nd at 11am to explained the issue and emailed BBB the same day at 3pm...

    Obviously not a lot of time for us to answer. Doesn't make sense this overreaction.

    An installer was sent Friday June 3rd and the blind is installed.

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