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Business Profile

Window Installation

Shades4u Custom Window Coverings Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:31/10/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had 21 window coverings installed in a new house. ***** blinds to be exact. Warrant provided for 3 years starting March 2021-March 2024 Paid: 3672.50$ I have been having trouble with two lines since the summertime. The powder room blind does not roll up and gets stuck. The mechanism off the patio door blind has started to squeak. I have sent numerous emails and have attempted to contact via phone and text messages several times. ***** who is the sales rep as well as the guy who does the installation alongside another gentleman has failed to respond. Once I left the one star ****** review, he was very quick to respond and stated to email him on two different email addresses or call him as he takes. Customer complaints seriously. He has not done so today. My last attempt to contact him was October 27, 2023 and he has not responded. I have recommended five Houses to him which he has done the installation in. I just spoke to one of them and they have been trying to reach out to him for months to resolve an issue with one of their blinds. They will also be reaching out to *** to file a complaint and leave a ****** review.

    Business Response

    Date: 21/11/2023

    Our representative is currently engaged in discussions with the customer, working diligently to resolve the issue. We kindly request some time to address the matter. Thank you for your understanding and patience.

    Customer Answer

    Date: 21/11/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 20802675, and find that this resolution is satisfactory to me.

    Sincerely, ****** *****

Shades4u Custom Window Coverings Ottawa is NOT a BBB Accredited Business.

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