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Business Profile

Computer Repair

Tech2Go Onsite Computer Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for Tech2Go Onsite Computer Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tech2Go Onsite Computer Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/01/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 1, 2023, I signed a contract with **** **** of Tech2Go to have the screen repaired on my son's assistive technology. I called on Jan 3 asking what the status on the screen repair was. I was told due to supply chain issues and illnesses, it had been delayed. On Jan 22, I am calling again. **** **** phone of ************ is no longer accepting messages. When I call *** ****, the owner at ************, it says the mailbox is full and no longer accepting messages. I have emailed as well to ****************** and no reply. They still have my son's $2500 assistive technology which he uses to access the world. I just want the computer back and will take it to someone who will complete the job.

    • Initial Complaint

      Date:09/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 24/06/2022

      Tech2Go has had the privilege of serving *** ****** dozens of times during our decade-long relationship.
      We have always striven to return all phone calls the same day.
      For a two-man operation this can be a difficult goal, especially when demand is high and staffing is low.
      Both of those factors were in play during the October- March period Mr. ****** is referencing. One technician had to unexpectedly enter hospital for a month, followed by two months for recuperation. The other has been plagued with a succession of flu-like symptoms despite testing negative for Covid-19 many times.
      But exposure to Covid-19 did require spending at least three weeks in quarantine.
      At  the same time demand for our services remained high, with customer requests filling our voice-mailbox.
      Despite these limitations, Tech2Go attempted to contact Mr. ****** several times. Usually there was no answer or messages were apparently not received.
      Aware that Mr. ******’s living arrangements were changing, we persevered. We connected successfully several times, and provided service at least three times.
      As Mr. ****** mentions, we installed a new printer for him in January. At first the printer was fine but it soon proved unreliable. We  have been following up with support sessions at no additional fee.
      Mr. ****** also called us for assistance earlier this month. We offered to book an onsite service appointment. He replied that he was in quarantine for 10 days.
      We agreed that Mr. ****** would call again to book a time after his quarantine is complete.
      As always, we will be happy to hear from him.

    Tech2Go Onsite Computer Services is NOT a BBB Accredited Business.

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