Reviews

Review Details

• Review fromAndrew M

  Date: 14/11/2024

  1 star

  Andrew M

  Date: 14/11/2024

  I contacted Drain King Plumbers for assistance with a clogged pipe. I explained the issue, and their plumber, Jonathan, charged me $325 for a camera inspection. Following his thorough examination, Jonathan provided us with his ‘expert opinion’ on the issue and quoted approximately $3,300 for the repair. Based on his explanation of what was causing the issue and the repair needed to fix the problem, we decided to move forward. The following day, another technician who spoke very little English arrived to begin the work, and in hindsight, I should have asked to verify his plumbing credentials. Upon excavation, it quickly became apparent that the problem was different from what was originally explained and likely could have been resolved with a less invasive approach. Nevertheless, the technician completed the job as outlined in the work order, and I was quoted over $10,000 to address additional related issues that were not mentioned as a cause of the problem in the initial conversation, as I would have expected to be quoted for the full scope upfront, after all, that’s why I paid for the inspection. Drain King Plumbers’ website claims: “We guarantee that you will be satisfied with our plumbing services.” Unfortunately, I am not satisfied. After voicing my concerns to Jonathan, he abruptly ended the call stating a manager would follow up with me and to “have a great day”. However, despite my repeated follow-up calls, I have had very little response from them. **** lack of communication from Drain King Plumbers ******* ** ** * ****** *********** ** ***** ** ***** ********* *** **** ****** ** ***** ****** * ******* **** ******* *** ********** ********* ******* **** ** **** ******* ********* ****** ******** ******** * ** ******* * *** **** ************ **** ** *********** Unfortunately, based on my experience, I cannot recommend Drain King Plumbers.
  

  Drain King Plumbers

  Date: 27/11/2024

  Hello ******, Thank you for your feedback however the information you are providing in this review is quite misleading. You had called in for service and indicated to us that this blockage was a re-occurring problem and that you wanted to permanently solve it, and not have to continue renting a snake from home depot. We provided you a quote to fix your pipe by means of excavation, and you happily approved it. The exact cause was unknown until excavation was performed. It turned out that there was some major calcification build up in your pipes causing it to frequently backup that snaking obviously did not solve. We are unsure what your issue is here because the work was done perfectly (as you mentioned) and your problem has been solved. With regards to the additional repair recommendations, once we cleared the main issue we returned for a follow up camera inspection and were now able to inspect the rest of the pipe to the city main. This follow up inspection revealed additional issues (unrelated to the current backup) that we recommended to repair. If we had been able to see the issues further down the line prior to the initial excavation rest-assured you would have been notified. We hope you understand that we always have your best interest in mind, and that we did indeed performed this job with honesty, heart, and pride.

• Review fromMia P

  Date: 27/11/2023

  5 stars

  Mia P

  Date: 27/11/2023

  Honest & reliable service. Had a technician provide a free estimate and ended up getting the work done the same day. The price was reasonable, warranty was provided, and the technician was courteous and tidied up after himself. Would recommend & use them again!
  

  Drain King Plumbers

  Date: 27/11/2024

  Thank you ***!