Complaints

This profile includes complaints for Tech Source Computer Liquidators's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tech Source Computer Liquidators has 5 locations, listed below.

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  Tech Source Computer Liquidators

  1150 Sheppard Ave W Unit 5&6 North York, ON M3K 2B5

• 

  Tech Source Computer Liquidators

  2555 Dixie Rd Mississauga, ON L4Y 2A1

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  Tech Source Computer Liquidators

  259 College St Toronto, ON M5T 1R8

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  Tech Source Computer Liquidators

  A - 258 Queen St E Brampton, ON L6V 1B9

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  Tech Source Computer Liquidators

  994 Albion Rd Etobicoke, ON M9V 1A7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ** *** *********** ********* ** ********* ** *** ********** **** ********* I made an online purchase on January 19, requested info on February 3 because I had not received the products (I had previously placed two orders from Toronto with a different company which arrived in less than a week), and made another request for delivery or refund on February 9 because there had been no response. There is still no response, and it has now been a month.

  Business Response

  Date: 23/02/2024

  We have replied to this customer on multiple occasion informing them that the two in one laptop they ordered is not available. We offered them an option of exchanging with a ********* ******* if they were interested. We also offered the option of shipping only the ***** speaker and refunding the balance or cancelling the whole order. We sent this email 3 times, it seems like it may have gone to the customer's spam folder as we did not get a reply. Anyways, we are cancelling the order today and issuing a refund.

  Thank you
  

  Customer Answer

  Date: 23/02/2024

  
  Complaint: ********
  
  I am not currently rejecting this response; I wish to retain a right to see that the credit card is duly credited with the full amount in question before closing the file.

  I thank you for your response, ******** **
  
  Neither Tech Source nor anything resembling that name has ever replied to me—until one minute after I received your e-mail response.  Therefore they have the e-mail address right, so that couldn’t have been the problem.
  
  I checked my whole server, including all spam/junk folders, and there was nothing but their original charge/invoice, my e-mails to them, and their response one minute after you sent yours.
  
  I also checked my entire e-mail server for the words “******” or “********* *******”, and there was nothing, even from an unfamiliar sender, even in my spam/junk folders.  *** * ** ****** ***** **** ********* **** **** **** ****** *** ***** *****
  
  Why would my credit card have been charged if the inventory item was not available, and, ** *** ******** ** ******** why would they not have telephoned me or just refunded the charge before now?  The order was placed and put through my credit card on January 19; it’s now February 23, 35 days later.  **** **** ****** **** ** ***** *** ****** ** ******* ** ** ******* *** ****** ********* *** ** **** ****** *** *******
  
  ** *** **** ** ******* * *** ******** ** *** *** ** *** *******  There was never any other communication from them.  *** ********************** ******** ** ** ********* ****** ****
  
  This is notice that I have responded within the 10 calendar days allotted to me, but again, reserve the right to wait until I see the credit on my credit card before closing this file.
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:16/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an **** Motherboard from this store on 3 Mar 2023. I requested validation of the warranty before purchasing and was assured that the warranty was a manufacturer 1 year warranty. When I got home I proceeded to set my computer up and use the new motherboard, but it would not turn on. I checked the **** website (manufacturer) and this serial number ************** is no longer under warranty. I called ***** the following week and he assured me that it was still under warranty. I contacted **** a few times and was repeatedly told it was no longer under warranty. I have emailed the store twice and called three times without a proper response.