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Business Profile

Doughnuts

Tim Hortons

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited your location on August 21 around 730pm. I order my food and drink. The food order was the cilantro lime chicken wrap. The cashier taking the order guaranteed that the items are available for the wrap. After waiting 10 min and still no one on sandwich bar the cashier proceeds to tell me they had no rice. I asked for a refund in which I was charged for another 2 wraps. The cashier was arguing with me stating she didn’t charge me and to press the red button on the pin pad. Once I explained that it approved and there was nothing to press. I asked for a receipt in which she was refusing to provide. I finally received but the receipt and after 10 mins of stating my point and providing proof. I was finally refunded my money but only after I was called a ***** ** ***** who is *****

Tim Hortons is NOT a BBB Accredited Business.

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