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Business Profile

Auto Brokers

Trinity Auto Brokers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Brokers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ( ***** ) has BEEN to this dealership 3 times, once. ******* a complete write off, a beige or blue ***** the engine completely stalled multiple times, on our way around. We had to call the cops and explain the situation. This auto dealer caused us a lot of relationship issues and refused initially to returned the funds, the owner ******** at me ( *****) and told me it was my fault for not warning my husband not to buy this vehicle. He raised his voice and I had an a dozen panic attacks and was very emotional my husband lost money and his mental health was triggered he forgot and went back there for a blue ***** and they refused more then a 5 min test drive he is now out another 1000$ DO NOT buy a vehicle here you will end up paying 1000’s of extra dollars in repairs they state as is but buy the vehicles at auction for next to nothing. The price does reflect the year and km of the vehicle be very careful . Do your homework bring a mechanic and proceed with extreme caution they are very nice for a reason they want your money. Customer satisfaction not guaranteed blamed and ****** at me again Based on our review with ****** review, and OMVIC ***** ******** ** *** ********* ********** ** *** *******. We are seeking reimbursement from this dealership ( 1000$deposit ) and a record of our vehicle purchases. Specifically detailed to prevent us from purchasing again there. Additional a sincere apology to ***** and ***** as we did not remember the extent of the problems we had in previous Interactions. This is not a blame game or a pawn that can be attributed to our mental health issues ***** ****** & ***** ********* ********** Or email us Interaction took place on March 18 /2023

  • Initial Complaint

    Date:24/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about January 8, 2020 I entered into a purchase and sale agreement with the Vendor Trinity Auto Brokers, Sales Manager for a 1999 **** **** small dump truck for $5,333.00. The Vendor promised to deliver the vehicle to Dartmouth, Nova Scotia within a few weeks after I provided a downpayment of $2,700 via email transfer which occurred around the same time. I have an invoice for the purchase with all the promises for the delivery to Nova Scotia along with emails regarding the expectations of delivery and when. Following several delays in delivering the vehicle to Nova Scotia to the Purchaser, in around April 2020 there were some COVID-19 restrictions placed on certain trans-provincial travel; however, commercial business traffic remained open between provinces. As this transaction was not between private citizens but rather a purchase of products from a registered business, travel restrictions were not the same as for non-commercial personal travel. Following several attempts during the past three years to refund my deposit of $2,700 or have the vehicle delivered to Nova Scotia; the Vendor is now telling me he has no idea where the **** *** **** truck is and he refuses to return my damage deposit.

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