We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building and Construction

NT Construction Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:20/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a paint supplier (*** ********** ****** ***** *****) who provided paint to **** for a job he was doing on May 5th. When he placed his order with us originally we were short 3 gallons of paint to complete. We knew we would have more product the next day. When the product came in we called **** and asked if he still needed the 3 gallons. He said yes and said to go ahead and mix the paint. By May 18th he still hadn't come in so we called and got a message that he was away until June 5th. We called June 9th and **** confirmed he would be in to purchase the order he placed. Since then we've tried to call 2 more times, leaving messages that have not been returned. Before I start putting negative reviews on here and google I hope to have this resolved through the ***. We simply want **** to pay for the products he requested as paint is custom tinted and in a colour that will not be re-sellable. This is not a proper way to do business, if he does not intend to purchase the paint he requested us to make then at least tell me, so I can close his file and move on with other things.

    Business Response

    Date: 20/07/2023

    Hi ********** ******,

     

    I am aware of the 3 gallons of paint I have not picked up yet. I still need this paint for a project that I am not returning to yet. I don't understand why you wouldn't have just charge me for the 3 gallons with the card I have on file with you. I didn't realize that there was an expiration date on picking up an order I placed especially when I have given you my credit card for your file so you can charge me for orders I place.    Please charge my card on file and I will come pick them up when I have time. Thanks!

    Customer Answer

    Date: 21/07/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 20350964, and find that this resolution is satisfactory to me. We hadn't tagged his account correctly to indicate he had his payment information on file. **** was very understanding and professional in addressing this mistake on our part and I hope there was no harm done.

    Sincerely,
    ****** ******

NT Construction Ltd. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.