We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fencing Classes

Vango Toronto Fencing Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fencing Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:17/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered my child for an annual membership (2024 April 28 - 2025 April 27 ) at Toronto Vango Fencing Center on April 28th, 2024. Until the end of August, the club was running normally - running three group classes on a weekly basis and three coaches (Moe, Mathias, Stella ) for the group classes. My child was able to book private lessons twice per week with two of the coaches until August. However, at the beginning of September the club's organization/environment changed dramatically. All three coaches  (Moe, Mathias, Stella) resigned in the same week. It has been almost two months that the group class had no stable coach -  always different supply coaches, or sometimes even just one coach to teach 30 students. *** ****** ******* **** *** ***** ******** ***** **** ** ******** ** ********** **** *** ** ********* Moreover, we are no longer able to book private lessons.  My child's two private coaches (as mentioned above both Moe and Mathias left Vango club).  This kind of situation has lasted for almost two months until today. * ******* ** ******* *** *********** *** ******* ******** ********* ** ****** ** ** ** ******* ********* ********** ********* With the above changes on Vango side, I requested to terminate the membership by the end of October and asked for a 50% refund of my original payment. The amount is $1769.58. However, Vango insisted that they will take 40% of my original payment as penalty. The reason why I requested the club membership termination was purely because of the significant changes on the club side. Coach is the most important factor of a Fencing club. The membership consists of the Group class and Private lesson. However, currently both the group class and the private lesson are in an abnormal situation at Vango. *** ******* ** *** ********* ** ***** ******* ****** ** ******* ********** ************** ***** ** **********. I request Vango to refund me 50% percent ($1769.58. ) of my original payment by the end of Oct.

Vango Toronto Fencing Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.