Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJF contract signed Feb 2021 with promised worked for siding, all windows and doors replaced, soffit and eaves to be replaced. 50% deposit paid in amount over $20,000 in Feb and contract signed. Work was to be completed in May of 2021. We were told that there were delays due to covid with getting materials. However multiple calls, emails and text have gone unanswered, multiple days when they said they would come to do work went by with no one showing up. In July they came for 2 days ripped down our siding on both side of our home and now have not returned in over a month and have stopped answering our messages. We need this job completed as it is now causing other damage to our home because siding is off and wood is exposed to elements. Also this is now holding up two other contractors that have been hired to complete other work.

• Initial Complaint

  Date:29/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I reached out to ****** January 2022 for a quote. He came and took measurements. After a full month I asked for the quote again and he provided a written quote and asked a 50% deposit up front. Sent 2 X $2000 e transfers (daily limit) He ball parked Mid to Late April for an install. On April 21 I reached out for an update. He said would get back to me the next day. April 29th I sent another message. No response. May 10th I reached out again. No response. My wife started reaching out too. Phone text email ********. May 24th I tried again on ******** *********. Finally responded. Promised door would be in within a week. June 2nd I reached out. No answer. June 6th I reached out. Get told that he will come install on June 8th. June 8th. No show. I message on June 9th to ask if he will come June 10th. No answer. June 14th I reach out. No answer. I make a public request for a refund on June 28th in a fb group of 1400 people. Finally acknowledges. On June 29th I ask for proof of the door being ordered. ****** gives some sort of story about the door being damaged in transit and offers a discount on our final bill. We ask for proof of this and don’t receive any. On June 30th ****** admitted he is having money problems and cannot pay me. He promises to return all $4,000. Excuses continue, and on July 7th I get one payment for $1,500. On July 6th, 12th, and 13th I ask for proof of the door so we can order another Nothing. On July 15 I receive another payment for $850. July 28th debt is acknowledged again at $1,650. 32 days later, no further payments.

• Initial Complaint

  Date:21/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 31st 2022 Agreement to replace soffits and gutters and paid a deposit of $2700 to cover the cost of materials. Delays were explained by supply problems. We were told the materials were ordered and were on their way. In the past 4 months we have received no responses to various enquires but at the point we're we have requested a refund and are getting other guotes.