Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store about 2 weeks ago to buy a used phone. There was gentleman in the store that had purchased a new phone for me as a good deed.. The man gave me the receipt if anything should go wrong with the phone. the phone battery blew up. I called ******* to see if they could fix this. They took down the ID # off the phone to find that it was a fake. They had advised me that it was from Caribian phone and it was not one of there's. And they couldn't help me out. So I took the phone back to the store that I got it from. The man at the store said he had to get hold of the owner of the store. Because he was not authorized to do returns. I asked the man to do a switch for another phone. He said no.. then he got hold of the owner of the store. The owner didn't even see the phone. He said no I'm not replacing it ..He said it was to personal damage And he also said it was my problem... Not doing it. you can contact me at **********

  Business Response

  Date: 07/12/2022

  to whom it may concern
  
  we originally sold a used ******* ****** A10E with a standard 15 day
  in store warranty against defects (not including accidental damage)
  after the warranty had ended the customer in question brought it back
  after several months with a severe damage to the charging port and the
  battery due to the physical damage to the charging port the customer
  decided not to repair the device but needed a new phone but was not
  financially able to afford to do so but due to the goodness of our
  heart we spilt the cost with a friend of our store and together we
  purchased the customer a new ******* ****** A03 Core (international
  edition) near the end of the standard 15 day warranty the customer
  brought it into the store with damage suspiciously identical damage as
  the first device and due to the physical damage it was deemed
  suspicious and or accidental with a probable cause as being faulty
  household electrical as such it voided the warranty end when the
  manager of the store asked if the customer could leave the phone so
  that our cellphone repair technician could troubleshoot the phone the
  customer and his father refused to leave it they also refuse to bring
  it back on another day when the technician would be available as for
  the accusing our business of selling a fake phone all of our new
  devices or open box devices are purchased through a authorized Samsung
  distributor and they certify that the devices are genuine and free of
  defects
  
  
  
  our resolution would be for jesse young to recede his complaint