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Business Profile

Coffee Roasting and Handling Equipment

SmartPodz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Roasting and Handling Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product sold to me does not work. It also does not match the picture of the product that is advertised to consumers. I reached out to customer service with no response. I also tried to leave an honest & respectful review twice and both times it was blocked from being published. The picture of the product on their website does not match what was sent to me and it does not work. I lost around $50 to this company and after trying to reach customer service many times I gave up. Hopefully this prevents future customers from falling for this **********/**** website. *** *** *** **** *** ******** *** ********* **** the product I received does not match what is advertised on their website. On top of that it’s supposed to resemble a regular ********* pod and the side by side comparison shows they are not the same size and shape.

    Business Response

    Date: 17/02/2025

    This has been resolved and the order has been delivered. The customer will gladly agree, as all tracking indicates a delivered order and the customer has returned to order more products. Thanks!

    Customer Answer

    Date: 17/02/2025

    I am rejecting this response because:

    Their response is either a *** or they have me mixed up with someone else. My complaint was not in any way referring to the delivery of the item. Also the statement saying I’ve been back to order more items is 100% false and I have not ordered anything else from them. Yes I received an item from this company. The issue at hand as I stated in my original complaint is that the item does not match what is advertised on the website. Customer service is blocking my respectful and honest review from being published on their website so that other customers won’t see my pictures comparing the discrepancy between what I received to what is pictured on their website. 

    Sincerely,

    ******** ******

    Business Response

    Date: 18/02/2025

    Im not sure why we are communicating through a BBB portal, and not through *******@*********.com., but we have 2 orders on file for ****** ******* If there is an issue with your order we will happily explain and handle this through our customer service email! Thank you. 

    Customer Answer

    Date: 19/02/2025

     
     I am rejecting this response because:

    I emailed you on december 14th, 2024 and never received any response. Are you not able to see my original complaint on here? Please read the original complaint with the full explanation *** ******** ******** describing the discrepancy. If you need more context please read the email I sent over 2 months ago.
     
    Sincerely,

    ******** ******

SmartPodz is NOT a BBB Accredited Business.

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