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Business Profile

Windows

Clera Windows

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two slider windows (CS style) were installed by Clera at our home in November 2019 for a total cost of $2,050. They were not opened over the winter until April 2020, at which time we could not lock them, but no service person could come because of the Covid lockdown. In June the serviceman cut some metal and rubber from the frames. Over the winter of 2021-22 we still could not lock the windows, and they frosted up. We did once again call the Clera representative in March 2022, and when he demonstrated them to us, it took his two strong arms forcing the panes apart for him to lock them. Despite this, they frosted up again. This would not be satisfactory even if were were young, but we are in our 70's. There appears to be either a problem of design for this kind of window or they were installed incorrectly. We wrote twice to Clera through their website, once on June 3/22 complaining about the unsatisfactory Clera service people, and again on July 22/22, but have had no response to our direct complaints to them.

    Business Response

    Date: 01/12/2022

    I am replying to the complaint of 
    ** * *** ****** 
    They sent you a complaint about their windows.  My installer had returned to service a couple of years ago I believe and said all was good. Aprox six months later I get a call saying she can't lock them. I returned and showed her how to operate. Maybe a year after that I returned again on her request.  I again showed her that she had to slight push against the sash to slightly compress weather strip and lock.
    Nobody needs two arms to do anything.
    I had called her a week ago and stated that I would return once again to look at her windows and go over them thoroughly.
    She said that she thought there was a flaw in our design and she wanted them replaced with a new type.  I told Mrs ***** that was not a option.  That I would return and fix the problem if there was one.
    Mrs ***** said she would talk with her husband first. Not to waste my time coming out until she called me back ...
    She hasn't called back 
    *** ******* 
    Clera windows 

Clera Windows is NOT a BBB Accredited Business.

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