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Business Profile

Credit Card Processing Services

Moneris Solutions Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    ***** ******** **********

    We have been trying to get answers from Moneris regarding our new system integration since the end of February 2023. We operate a small business and some of our guests cannot receive refunds or pay for their reservations through our system yet due to delays on their end completing the integration. We have been reported to the BBB by our guests and they are demanding their refunds, which I do not blame them for being frustrated about. The claim against us to the BBB was removed from our file as we were found not in the wrong and doing our due diligence to try and resolve this issue for our guests. I have reach out to Moneris and numerous departments on numerous occasions (email threads and phone records are available as proof if needed) and have not received any straight answer other than "We have escalated this to another department and it should be completed soon". It has 2 months of trying to find a solution to a simple system integration, which happens seamlessly with many other businesses daily via Moneris. We now have guests boycotting us online/social media, ********* our staff over phone & email and planning protests outside of our business all because we cannot receive answers.

    Business Response

    Date: 05/05/2023

    Thank you for bringing this matter to our attention. Our sales team has been working with the business to provide them with a new account number that will be used with their integration provider. We have reached out to the merchant numerous times to see if they have successfully completed their integration. We have not had our calls returned and as such we have not received confirmation that the setup has been completed. We will continue to support the merchant through this process.

    Sincerely,

    Mary **** *******

    Moneris Customer Relations

     

Moneris Solutions Corporation is NOT a BBB Accredited Business.

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