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Business Profile

Snowmobiles

Performance Recreation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snowmobiles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will attach documents that ***** with Performance Recreation provided to me. I have paid him a deposit of $10,000.00 on the purchase of a 1969 plymouth Roadrunner that he owns. 

    Due to some life changes with me I had decided not to go through with the purchase of *****'s car. I contacted him and asked him to return my deposit when he had time to write me a check for same. I did this in an email to him. He later replied and said my deposit was made to seal this purchase and he was not going to return it to me. I told he that he never disclosed to me that my deposit was non-refundable. He did not reply back. I have since asked him again to please return my deposit and he does not return my emails and does not return my phone call messages I have left him.

    I tried online to fill out your form to file this complaint but I could not get it to work. Below is the info that I have for ***** and his business there. 

    Business Response

    Date: 13/06/2023

    I have attached our reply letter explaining our side of this issue.

    Thank you,

    ******

    Customer Answer

    Date: 19/06/2023


    Complaint: 20134343

    I am rejecting this response because:

    Seems to me it is illegal for him to keep my deposit when he never told me it was non refundable. At this point I would be willing to leave a couple thousand on the table but certainly not 10 thousand

     

    ****

    Business Response

    Date: 27/06/2023

    Please find attached our response to **** ****** complaint dated June 19, 2023.

     

    If you need more information, please feel free to contact me.

     

    Thanks,

     

    ****** *******

    PERFORMANCE RECREATION

    Customer Answer

    Date: 29/06/2023

    I am willing to accept the offer from Performance Recreation regarding my dispute with them. If they pay me the settlement as offered we can close this case file.

     

    Sincerely,

    ******* **** ******

    Business Response

    Date: 04/07/2023

    Please find attached our response to the latest request from **** ******.  We will need his visa information to issue him a refund. 

     

    Thanks,

     

    ****** *******

    PERFORMANCE RECREATION

    We Sell Excitement

    ************ ************

    Customer Answer

    Date: 04/07/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 20134343, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **** ******

    **** ** ** **** **** ****** ***************** **** ********* ****** ******

    Business Response

    Date: 06/07/2023

    Please find attached my response to **** ****** last correspondence.

    Thanks, 
    ******

    Customer Answer

    Date: 06/07/2023

    It's my fault I forgot to include that information. *** ********** **** ** *** ***** *** ***** ***** **** ** ***

     

    **** ******

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