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Business Profile

Auto Warranty Processing

Warranty Record Center Canada Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:13/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new vehicle 6.5 years ago and had a rust module installed on it . I recently notice the bottom pasenger door was rust pretty bad . I took it back to the dealership . They said they would get their body guy to have alook at it . When I phone them later they said they made a claim with ***** **** .I received a letter from ***** **** about a week later dening my claim ( # ******** ),saying I did not report the damage with in 30 days of noticing the rust .when I phone them to discuss it and tell them I did report it as soon as I noticed it .They told me to email ***** **** with my concerns. After a week with no replies I phone two more times . I was trasfer to another line where I have left messages. I have not had anyone return my call . I spent a lot of money on a produce that did not work and they should back their warranty up Thanks *****

    Business Response

    Date: 27/07/2023

    Warranty Record Center Inc. is a third party warranty administrator for numerous companies. We have no record of a ***** *** warranty on this vehicle.

    There is a dealer owned warranty on this vehicle and the customer should call the dealership about this warranty and the decision that was made to deny his claim.

     

    Regards,

    ***** *****

    President

    Warranty Record Center Inc.

    Customer Answer

    Date: 01/08/2023


    Complaint: ********

    I am rejecting this response because: They do have this warranty on file , they sent me a copy of it and why would they send me a letter dening my claim saying I did not report the damage with in 30 days of noticing it .

    Sincerely,

    ***** ****

    Business Response

    Date: 02/08/2023

    Again, We are Warranty Record Center Inc., the third-party warranty administrator for a number of appearance and protection companies. We are not ***** ****. This customer's warranty is **** ****** ********** * ********** Warranty. He needs to talk to them.

    We will no longer reply to anything you send us concerning this customer. You have ignored the fact they we have already stated what we just said.

     

    Respectfully,

     

    Warranty Record Center Inc.

Warranty Record Center Canada Inc. is NOT a BBB Accredited Business.

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