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Business Profile

Siding Contractors

Stevens Quality Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/10/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job booked with Mario May 31 2023 to install awning on front of house and move existing one to side of house. We have made numerous calls leaving messages to sort this out since job hasn't even started. We had 1 call the beginning of Sep from Mario saying that the job should be done after many possible excuses around the 15th...nothing since then. Still nothing as of Oct 25th. Either do the job or refund our deposit that was paid on a **** account.

    Business Response

    Date: 01/11/2023

    This awning will be done and ready for installation in a week to 10 business days.  We apologize for all the delays.  but we will get this done.  Thank you   Mario

    Customer Answer

    Date: 01/11/2023

    I am rejecting this response because: We have been promised such things in the last 5 months. If the awning job is completed with installation done in a timely manner we will be satisfied that the job is actually completed

  • Initial Complaint

    Date:28/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If the eavestrough cannot be installed within 2 more weeks I would like my deposit of $1,361.00 returned.

  • Initial Complaint

    Date:04/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22 I signed a contract with Steve’s Quality to install fascia and eavestrough on my house and a back porch. I paid them a $1300 deposit for a $3900 job. Mario said they’d give us 24 hours notice before coming to do the job and it would be 2-3 weeks. We have not heard from them since and we are into October. I have left numerous phone calls at all locations and even went to the business address during the week…it was abandoned…no one there and the office door smelled like *****. I need my deposit back so I can hire a different company to do the job.

Stevens Quality Home Improvements is NOT a BBB Accredited Business.

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