Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales person from Stone-Ridge paving and concrete Ltd. had knocked on my door very loudly on March 19, 2025 around 3:30pm. While it took me some time to get to the door he rang the bell. I have 2 small babies who woke up crying because of this and I told the sales person he shouldn't have knocked the door so loudly and asked him to leave and closed the door. He knocked the door again in 2 mins to pitch his sales. I was extremely annoyed because he was not ready to understand not to disturb me. I said, I don't need the services. He dropped the visiting card in the mailbox and left. The same sales person came back and knocked my door on March 21, 2025 at around 2:30 pm. I was annoyed because he was already notified before 2 days that I don't need the services. Upset with the situation, I called the company phone number ***** ******** on March 21, 2025 at around 4:10 pm to advise not to send any sales person to my home. The person on the phone had no respect of my concern and started explaining me that I should put "no solicitor" sign on my door and sales person are asked to go in the same area again. I advised that it is their responsibility to note down if a particular household doesn't need services and not to knock the door again. The person on the phone was not ready to accept the problem. So I hung up the phone. He called me back twice after that and I declined the calls and blocked the number.

  Business Response

  Date: 01/04/2025

  Thank you for your email.  We apologize that knocking on your door woke up your child.  We have noted your complaint when you first called the office.  Unfortunately, we have to go door to door asking people if they require their driveway to be done and we cannot know if you have sleeping children.   It may be in your best interest if you do not want your children to be  woken up to put a sign on your door saying "NO SOLICITING".    

  Customer Answer

  Date: 01/04/2025

  Complaint: ********
  
  I am rejecting this response because: 

  I don't need to know what i should be doing. I wanted a confirmation that no one will knock my door from your company. My address must be removed from your list. Also I did not appreciate the way your employee spoke with me. And he did not do it once but 3 times, the exact same employee. 

  Here is my suggestion, please make a list of all the houses to be approached and remove my house from it please. 

  There was no apology for the harsh behavior. And hence I am not satisfied with the response. 

  Thank you.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:29/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driveway Paving Contract entered on June 19, 2022. Excavated within few days in same month. Asphalt was poured on Oct 20,2022. Found surface cracks and grass growing out from middle of driveway. Notified through email and followed up with several phone calls. All calls go through Antonette and she has standard answer, “I will let Sal know, he will take care of it”. No body came to take care it. The paving work has one year warranty on it. Their website says address as *** ********** **** ****, Brampton, when I visited this place the Stone Ridge paving does not exist. They’re using a mail box at this location and actually operate out of their home (somewhere). * **** ************ *** ********** *******. Totally disappointed with their poor quality job.

  Business Response

  Date: 07/09/2023

  I have seen the pictures and clearly the driveway has certain weeds growing through it,  The complainants' issue of weeds does not fall under the Warranty of one.  According to the Section entitled Warranty and Terms of Contract row #3 states "Damages caused by the client's negligence including gasoline and oil spills, weeds, tree roots, tire marks, denting ...is not covered".

  Unfortunately we cannot assist this client.

   

  Customer Answer

  Date: 07/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  This is another way of evading responsibility by the Stone ridge paving company. When a client signs a contract with the company there’s an element of trust and good faith, however the company chose to respond with a loophole clause which says “weeds” are not covered by warranty. I would argue, yes weeds are not covered, but I’m not complaining about weeds it’s “Grass”! Your loophole clause does not say “all plants”. This problem was caused due to inefficient paving process and leaving the pavement exposed to elements for a prolonged period of 4 months and not eliminating grass before paving. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:22/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June or July of 2021, Stone Ridge paving put in a new asphalt driveway at my residence. The paving is supposed to be guaranteed for a year. In April 2022, I noticed a crack in the driveway and have communicated with Stone Ridge in the following ways: Text - Apr 12: Identified there was a crack and that the repair would be under warranty. Texted a picture as well. The response I got the same day was "Definitely next month". Text - May 16: No response Text - May 26: No response Call - Jun 3: Not sure who I spoke to but the lady said the repair would happen when pavers were in the area. Text - Aug 2: No response Email = Aug 3: No response During this time, I have believe that Stone Ridge has replaced a couple of driveways in my general area but still nobody has come to repair mine. I am tired of the lack of communication and responsiveness to my inquiries.

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 8, 2022/09/04) */ We will take care of Mr *******'s concern. We will be by to fill the crack with crack filler around September 9th, 2022. Consumer Response /* (2000, 10, 2022/09/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as it gets repaired in a professional way in the timeline provided, then I accept and appreciate the response.