Complaints

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• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 04 2023 I use the services of Mr Lube in Brampton On. 10916 Hurontario Street L7A 4X9 as I wanted a oil change for my **** *** truck . As I spoke with the technician he offered me a service on my transmission and transfer case also to change my the oils in the differential he qouted me a price and showed me on the computer screen what the cost would be of 497.00 dollars I agreed with the price and had the work done. At time of billing I recived a bill for 828.19 I had a very pointed talk with the tec and told him of my disapproveal of the price and what I was told the cost would be. I place a call with the courperate office with my complaint and recived a called back from them informing me that they would get the owner to call me. I did recive a call from the manager of the franchise and in that conversation I discussed a resolution of a rebate to the cost his awnser was no out right. So I did inform the Manager that I was going to file a complaint with this body and follow up with the courperate office that I have filed a complaint. I have ******** a copy of the invoice and point to the fact that my Signture on that invoice is not present on the invoice due to the fact I was never asked for my signature but un duly charged above what I was quoted. I am seeking a refund of 331.16 the amount I was charged above the quoted amount Yours ****** * **********

  Business Response

  Date: 24/04/2023

   

  THIS MESSAGE WAS SENT TO ****** ********** ON APRIL 14TH. THE EMAIL WAS NOT RESPONDED, NOR WAS A VOICE MAIL LEFT AFTERWARDS.. We have done our part to reasonably respond. 

  Hello ****** ********** – As an introduction it is within my role to respond to compliments and complaints for a group of Mr. Lube & Tires Centers owned and operated by ******* ******** Inc.. The store at 10916 Hurontario St. in Brampton is among them.
  
  The complaint regarding Transmission Service Charge has been referred and we are sorry to learn of the dissatisfaction. We have reviewed together with our Service Manager, Brinder S.– and conclude we have an incident of miscommunication.
  

  From your side – the quote for $497.00 was thought to include the Transmission Service. Not an unreasonable expectation as your complete drive line was in in need of servicing.
  From the Store’s side – They assert that the Transmission Service was discussed separately – after the $497.00 services were quoted – and that the extra cost of $239.99 was quoted and agreed.
  
  Accepting that all involved are acting in good faith, our suggestion is to meet half way – with a Refunding of 50% being $120.00 plus HST. Should you agree please respond with your mailing address and a cheque will be sent.
  
  We thank you for your business and hope that this response is received as reasonable!
  With Best Regards;
  Brian * 
  Customer Experience Manager
  Everest Services O/A Mr Lube & Tires