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Business Profile

Violins

Geoff T Swift Snefsky Violins

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:17/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transactions pertinent to this complaint: 1) On November 25th, I paid Mr Swift $2500 via e-transfer for 5 violins: a. *** brown pegs, b. *** Black pegs, c. ************, d. **** and e. Conservatory violins. Mr Swift had agreed he would take back the violins if I was unable to privately resell them. 2) On December 3rd I returned 2 violins, the **** and Conservatory violins and used that credit + another e-transfer for $750 to purchase another violin, called ********. No credit was issued for the **** and Conservatory violins I had returned, as the value of the return plus $750 was used against the ********. 3) I was unable to sell the ******** as Geoff was valuing it at $5000 while an expert had valued at less than $1000. Keep in mind at that point I trusted Mr Swift as he had agreed to take back the ******** if I failed to sell it. So I returned the ******** on December 6th and paid $3000 towards another violin, made by ****** *****. Essentially paying $3750 for the *****. I subsequently discovered that Mr Swift was using ***** ********' name to ******* me, essentially claiming that Mr ********, who is a well known and reknowned luthier in Toronto, had given him the value of the violins, and the ***** was worth $8000, when in reality, they were only worth a few hundreds. He also failed to disclose several issues with the violins, especially the fact that they had been stripped and revarnished. I was able to get Geoff to refund me $3000 for the ****** ***** violin, and have returned that violin back to him however he has not refunded the $750 which I paid for the ******** and returned to him back in early December, which he has for sale on ******. I have contacted Mr Swift and provided proof of all the transaction and requested the full credit for the violin or $750 to be refunded.

Geoff T Swift Snefsky Violins is NOT a BBB Accredited Business.

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