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Business Profile

RV Dealers

Carl Cox RV Sales and Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:22/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Rv in 2019 from Carl Cox Rv and took out the 7 yr extended warrantee. The 2nd season my kitchen sink has cracked I called them and ordered a new sink which came in last year in 2021. I have called several times and even drove to Belleville to speak to them and **** is never around or he never calls you back. The one time I did talk to him he said they are to busy to make the repairs call back at a later time. Several months later I am still trying to contact him about this issue. You just get the run around if you call **** is never around and if you go to Belleville which I live in Kingston he is never there so its a complete waste of time and gas. If you talk to the sales people who are Cox's they just say talk to **** so its just a never ending story of back and forth and its now 2022. I have asked to recieve my money back for the extended warranty seeing as they will not honor it but they refuse to do that as well. Hopefully you will be able to help me in this manner and my only other recourse as far as I can see is small claims court unless you have any other ideas. Thank you any help ***** ******

    Business Response

    Date: 25/07/2022

    Hello 

    we Have Mr ****** on a list for service calls that we are going out this week todo, 

    We also need him to submit it yo the warranty warranty company for them to authorize the claim

    Customer Answer

    Date: 25/07/2022


    ****** ******** *******

    I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Carl Cox RV Sales and Service is NOT a BBB Accredited Business.

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