We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Smart Phone Software

Wifi Pool Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Phone Software.

Complaints

This profile includes complaints for Wifi Pool Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wifi Pool Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25, 2022, I ordered the primary product from this company, speaking to ****** their salesperson. I was charged 785.35 for it, was told there would be a slight delay in shipping, though they were hopeful that I would receive the unit by mid-summer. In June and July, I sent emails asking for a status update, and was told further delays in China affected the shipping, but things were looking up. Reached out again in August, no response. In Sept, another request for info, I heard back saying there were further delays, and please be patient. This was the last response I have received. I have left various messages, both at ******* phone number and the main number on the web site, with no call backs. I sent further emails in Jan, Feb, March, with no response. ** ***** ****** ******** ** **** ***** **** **** ******* ** * ******

    • Initial Complaint

      Date:07/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1,095 for the ************ remote pool operator on 4/7/2022. This was $695 for the product and $400 for installation. A couple of days later I received a charge to my credit card in the amount of $21.80. I was told it was likely an additional fee for charging to a Canadian company. I followed up on 5/10/2022, 5/31/2022, 6/8/2022, 6/21/2022 and 7/5/2022, yet no progress was made in receiving the product or having it installed. On 7/13/2022, I made the company aware that we would like a refund. No response to this request was received so I followed up again on 7/22/2022. I received an email on this date that my request for a refund had been processed and was told that it should take 5-10 business days to be reflected on my bank statement. I reached out again via email on 8/12/2022, 8/19/2022, 8/26/2022, 9/6/2022, 9/15/2022 and 10/6/2022, and did not receive a response to any message. I have also left a phone message and sent a request through their website, yet no one has contacted me and I have not received a refund. I am due a refund of $1,095 and would like these funds submitted as soon as possible.

    Wifi Pool Solutions is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.