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Business Profile

Rent to Own

Easy Home

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the busines is breaking contractual **** by not providing vlientele with copies of the signed contracts which i know for a gfact is required upon signing any contracts as i have signed many contracts with other businesses and agencies and received copies of all contracts until this company who blatently break contractual ***

    Business Response

    Date: 24/06/2023

    Customer is fine complaint should be removed he stated

     

    Lori

    Customer Answer

    Date: 24/06/2023


    Complaint: ********

    I am rejecting this response because:
    IT TOOK MY COMPLAINT TO GET THE DOCUMENTS AND THEY WERE ONLY PHOTOCOPIES NOT ORIGINALS AS REQUIRED BY ***
    Sincerely,

    ******* ******

    Business Response

    Date: 26/06/2023

    Honestly this customer is making things up as he goes. His payment date is last day of each month and he has not paid since March 31-23. I have bent over backwards to help this customer with his every need

    and just seems like we cannot do anything right. I have given him copies of every agreement as he wanted, we do not give copies however unless the customer requests one!  We need to keep the original signed copies here at the store.

    Lori

    Customer Answer

    Date: 27/06/2023


    Complaint: ********

    I am rejecting this response because:
    a contract is abinding agreement that both parties are to have copies of from date of signing and i sought out legal advice on this matter before starting this whole process and they are the ones who broke contract *** from day one by not providing copy of agreements and they do not even inform you that you have to request one, plus their procedures are very questionable ** * **** ****** ** * ****** ********* *** **** **** **** ** *** **** ******* **** ******** ******* *** **** ******* ** ******* plus their payment relief program is a joke as it does not apply to everyone equally as people on fixed income such as in receipt of ODSP or OW and in receipt of Canada Child Benefit is not allowed to access this program so they ************ ******* them which i am one of those people
    Sincerely,

    ******* ******

    **Update sent by separate email**

    if Easyhome is willing to wave my outstanding payments till the end of july 2023 then resume regular payments we can settle this matter

    Business Response

    Date: 29/06/2023

    Mr ****** has been helped many many times with payments over the years he has been here. His account was originally with *****'s in Barrie and we took over his acct roughly 3-4 years ago.

    when Easyhome purchased *****'s. During this time he has had some issues and we have wiaved payments for him several times ( which I can show you as we keep details on every account)  He has not made his April, May or June payments here and now asking to not pay for July? This is several thousand dollars owed to Easyhome. There is no reason for these complaints other than to be a stall tactic for his payment to be made. 

    I have tried to reach out to him he refuses to talk to me or return calls 

    Lori

    Manager

    Customer Answer

    Date: 06/07/2023


    Complaint: ********

    I am rejecting this response because:

    the manager herself admitted that this non compliance with contract *** is over 3 decades old on how she was trained and * ********* a copy of her admitting this so my next step is i will be contacting george at head office for this matter and if necessary it can go to court

    Sincerely,

    ******* ******

Easy Home is NOT a BBB Accredited Business.

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