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Business Profile

General Contractor

Chris and Shayne's General Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this business Chris and Shayne's general contracting on ****** - and texted and called them for snow removal service at my house/company address. I signed a contract and paid them $300 via etransfer on 30 Jan 2023, but I had to cancel the contract due to the following reasons: 1. No invoice 2 days after payment, which is a very basic requirement that can be easily fulfilled via email. The business promised to provide invoice within 30 min and did provide an invoice for the $300 I paid. They claim to have emailed it multiple times, but somehow it never reaches me, though there were no issues with previous emails. 2. No response to calls after payment. The business was prompt with picking/returning calls until the payment was made. After that, they stopped responding to calls and never returned calls, which severely affects their reliability. 3. No show for meet up. Although the service has not yet started as there has not been much snow yet, the business owner (Shayne Logan) committed to dropping by and meeting us several times, latest commitment being that they will drop by 9.30 am today (2 feb) with the hard copy of the invoice, but never honored any of the commitments to show up or send invoice so far. Somehow, something comes up at their end and they cancel the meeting at the last minute. Due to the above-said reasons (text /email evidence exists for all of them), I lost trust in this business and didn’t believe I can rely on it for snow removal during this peak winter. Hence, I cancelled the contract with Chris and Shayne's General Contracting and asked for a full refund of $300 I paid. They never acknowledged the email or the follow up emails or refunded my money till date.

Chris and Shayne's General Contracting is NOT a BBB Accredited Business.

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