We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Countertops

My Countertop Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Sumeet S.

    Date: 24/07/2023

    I want to express our deep dissatisfaction with how the entire situation was handled by ******* and My Countertop Shop. They cut & installed a bigger sized quartz countertop on our island that resulted in gaps on all the 4 sides between waterfall edge and cabinetry. The installation team tried to conceal the issue and when pointed out the gaps they didn’t have any explanation for the same though they agreed that the gap shouldn’t be there. Ron, who I am told is the owner of 'My Countertop Shop' said he would personally come to look at the issue on the following Friday, but just around the time for meeting he informed about his inability to come. Ron canceled the meeting again on rescheduled date the following week. Then ******* waded its responsibility by saying that ******* was not at fault here and said that they don't have control over how their installation partner works. *** **** ******** **** * *** ***** ** **** ** **** ******* **** ****** ***** ********** ******* I did not hire 'My Countertop Shop', I trusted ******* with the job. Basically, what ******* did was leave us in a 'Deal With It' situation for the issue caused by negligence of *******. *** **** ******** ** ******** ***** **** *** **** **** they demanded and were paid 100% payment before delivery & installation of the countertop. Since we were not getting any assurance and firm response from ******* we had to resolve the issue of gaps by engaging the interior designer and millwork team and pay them an extra on top of our payment to ******* - a whopping $14,000 for the countertop. Later, ******* called and apologized saying that they didn't follow up all this while as they ASSUMED the issue had been resolved. I was assured that the claims department was going to escalate the issue further up for ************* * ************** behavior from installation partners. On my final follow-up call, I was informed that they had closed the claim a week before and couldn't help us on the matter.

My Countertop Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.