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Business Profile

Trailer Hitches

TRAX Power Dolly Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 9, 2024 purchased a trax power dolly received everything except for the 36V battery kit for ******. Contacted company over webpage on Feb 21st requesting a tracking number and they responded only to say they ship ground. Since then starting March 7th I have Phoned and left my number, and contacted them over the website requesting a refund or a tracking number and have not received any response from the company. I would like a tracking number or a refund. At this point in time a refund would be appreciative as I need the batteries this week to operate the dolly. Being that there is only a 30 day trial to find out if the dolly is operable the 30 days have already passed as I cannot tell if it works without the batteries.

    Customer Answer

    Date: 01/04/2024

    Purchase date was Feb 9

    After filing with you and receiving your answer back that you had not been able to get a hold of the company I tried emailing them again on March 23 requesting my refund.  Within minutes I received an email from **************** ********************* that he is out of the office today and to text ***** at ************** with my invoice number so that ***** could track down either the batteries or refund my credit card.  Text Sent on March 23rd requesting a refund - no response to date from text.  March 26th send email again with no response and texted ***** again no response.  March 29th sent email again response back from ********************* that he was off due to it being Good Friday and to hit him up on Monday and he will look into it right away.  April 1st sent email again 7:02am CST and text again at 7:45am CST reminding **** to process refund and to let me know when it has been put through - no response back. (April fools on me).

    Customer Answer

    Date: 04/04/2024



    Have you heard from the company?   Yes - today
     
    Are you satisfied with the company's efforts to resolve this matter?  Yes refund was posted to credit card.  Thank you for helping contact the company.
     
     
    Your Signature: *********************** Date april 3, 2024

TRAX Power Dolly Systems is NOT a BBB Accredited Business.

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