We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Scheel Window & Door
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Salesperson sent a contract which required the following: Signature, deposit for windows. Contract did not offer: Possible date of completion Final or fixed price of windows offered Contract stated: Loss of deposit if customer chose not to continue with the installation of the windows. Believed that this constitutes a restraint of trade since no date of completion was stated in the contract, therefore it was open ended agreement without end... should Scheel fail to install the windows in a reasonable length of time, customer was out the deposit.

    Business Response

    Date: 10/08/2022

     

    Spoke with Mr ******** directly, inquired as to why he felt it necessary to would write such a senseless review as "restraint of trade" is an action that interferes with free competition in a marketplace which has absolutely nothing to do with the terms of our contract. He responded by saying he didn't like the terms of the contract so he felt compelled to write a review? Thanked him for doing so and shared with him that Scheel has been in business 74 years and has fulfilled every customer contract to date without fail. Not that he cared to listen but a delivery date could have been added to the contract should he have requested same in advance of writing this review.

     

     

       

    Customer Answer

    Date: 10/08/2022


    ********** ********

    I am rejecting this response because:

    I had requested that a delivery date be included when talking to the salesperson, who was reticent about bringing it up with his management.  When the contract was resent, no changes were made to the body of the contract with regard to delivery, although an addition was made for the leaving of the removed windows.

    If the delivery date had been included I would have had NO reason to complain.

    The individual who called my wife, did not identify himself to me, when I took the call.  As I was in a meeting, I listened to his comments which were argumentative, and I understood his employee's reluctance. 

    It appeared that the caller did not wish to listen to my comments, so there was then no point in further discussion. 

    Sincerely,

    ***** ********

Scheel Window & Door is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.