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Business Profile

Nails

Soho Nails & Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this salon to get my nails done with a family member. When the family member I came with went to pay- the employee cashing her out told her the debit machine was not working and it was cash only. When I went to pay, I expressed that the employee who did my nails had cut me and burned me with the electric file and they need to be more careful. I went to pay and the employee told me the debit machine may not work and that I need cash. I expressed I had cash in my car. Three of them then blocked the door and locked me in, ********** detaining me within their store. I expressed this was ******** I offered to leave my wallet and credit cards. They said no I had to leave all of my belongings in the store. I reached for the lock and was pushed away and has hands out on me as I was trying to exit because I was being detained. This happened at approximately 4:30pm on July 7th 2022. I called the police and as I was on the phone with the dispatcher, they presented the debit machine again all of a sudden I'm working condition. I paid $119.78 when myself and the family member I came with were both told $106 for my bill total bill. I paid using debit and awaited the arrival of the police. I explained to the two officers what happened and they told me they cautioned them and encouraged me to file complaints and leave reviews about this salon.

Soho Nails & Spa is NOT a BBB Accredited Business.

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