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Business Profile

Carpenter

BrayStone Carpentry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: quote for deck construction work from ***** ******/ BrayStone Carpentry accepted on May 2, 2023. Total quote $13,800.00. Amount paid to business: requested 50% deposit ($6900.00) paid; receipt for deposit amount received May 7, 2023. Business committed to provide: He committed to renovating both our existing front and back decks (quote attached). Nature of dispute: work not completed. Front deck – only part of the cladding of the beam is completed; stairs partially completed; stair rail not installed. Back deck – handrail not installed; stairs not installed. He was on site working for total of 31.5 hours. He sent a text the evening of June 15 indicating he would have the project “all buttoned up tomorrow” and sent a signed 5-year warranty by email; he has not come to complete any work at this site since then. Did business try to resolve problem – No. We have tried repeatedly to get him to come complete the work. He has given excuse after excuse as to why he doesn’t show up, (screen shots of text messages available if needed). He continually reassures us he will be here but does not come. While he is saying he is injured and unable to work he is working on other projects. On July 18 we considered him to have abandoned the project; requested $1500.00 of our deposit back (deposit less retail cost of all materials used, materials and equipment left on site, and hours worked). He agreed to refund that amount and offered to drop by with cash. We requested e-transfer. He agreed and said he would do that when he got home on July 18. No refund money received. Since this happened, we have found 2 other individuals that this company has also taken money from and not provided contracted services for.

  • Initial Complaint

    Date:19/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hire this company to do deck extensions, Owner get in touch with me on may 14,2023. He gave me estimate on May 26,2023. Collected 4000$ cash as an advance on may 28,2023 promising me to start job on june 26,2023 and on May31,2023 he sent me text message demanding 1500$ more deposit and told me he can do my job early starting june 19,2023. On june 1,2023 he collected 1500$ and sent me receipt of deposit on my email and sent me confirmation that engineer is booked on june 19 for screw piles. On june 2,2023 he offered my permanent gzibo over the deck priced 3500 and on june 13,2023 he collected 1100$ cash from me on june 17 i got text confirming that all the material has been deposited and ready to be delivered to my address. On july 6,2023 he came making some excuses and grabbed 675$ more as a deposit. So total deposit till july 6,2023 is 7275$. And no work started. So i am looking for refund and damages to my lawn and neighbours lawn.

BrayStone Carpentry is NOT a BBB Accredited Business.

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