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Business Profile

Building Restoration

Belfor Property Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attached a document that explains the complaint in more detail but the gist is we hired Belfor to fix work in our kitchen sink after a leak had occured. Belfor said this work was an emergency and that we could expect it to be done immediately. The water in our kitchen had to be shut off. After months of requesting to know when we could expect the work to be done, paying for an asbestos test, the work began. After the initial day of work, we found the Belfor employee to be aggressive when we had questions and concerns (re: the quality of the work), threatening to leave us with the mess and no water. We relayed our concerns to Belfor. The work never got finished and it is not up to code - kitchen sink too close to pantry doorway, exposed live wires. We asked for the work to be fixed, I sent emails to Belfor with photos of the issues. Nothing got fixed but we have been sent an invoice to pay for completed work. Attached are emails between myself and Belfor (complaints, questions, etc.), photos of the work, snippets from a home inspection that also outlines the dangers of the poor work done, and a more detailed account of what we experienced. Please let me know if the documents I uploaded did not go through and I can try again. I appreciate your time. Please feel free to call or email with any questions.

Belfor Property Restoration is NOT a BBB Accredited Business.

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