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Business Profile

Auto Lube

Mr. Lube - Dartmouth/Halifax

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mr. Lube - Dartmouth/Halifax's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Lube - Dartmouth/Halifax has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 27,2023 Mr. Lube Clayton park provided me an undercoating service. Before that. I phoned them and ask how long will it take to do the job? The guy on the phone said, around an hour. I kinda know the estimated time because i had a service from another garage going through all crevices and holes. Anyway, went there did the service and to my surprise . It only took the guy 5-10 mins spraying. Did not go through everything didn't spray any holes , door all those that supposed to be sprayed were missed. After that i went outside the garage , i parked to have a look underneath. I was disappointed to see not few but lots of missed spots. So i talk to the person in there and they agreed to take me back in for a respray. The guy was not happy that i complained. When i got out of the garage for the second time i almost got into an accident . My tire was slashed. Coincidental not . I wanted to investigate. Following day August 28th i got to speak Jason(Manager). I told him if he could have a look at the camera to see anything suspicious. He agreed . Few minutes later he called and said he see nothing suspicious. I said thats great. And told him since you see nothing suspicious im sure you would not mind if i bring a retired police friend to have a look at the camera . He’s answer. BIG NO . he wanted me there alone. I got photos here if needed. Three of those photos taken today. 10 days after. Its still wet.

      Business Response

      Date: 07/09/2023

      On August 27th, **** ******* came to Mr. Lube for an undercoating service.  On the following day, August 28th, **** connected by phone with the shop manager, Jason.  After their discussion, Mr. ******* was offered a full refund for the undercoating service that was provided if he was at all dissatisfied.  That offer still stands today.

      Customer Answer

      Date: 11/09/2023

      Three things here .

      1.  I will only accept the refund for undercoating service.  If , they send a footage to BBB  and get  someone  to verify  that what Jason was saying is correct . 

      2. If they don’t agree with number 1. Then they pay me for the expenses for the new tire + labor + tax  + undercoating  which is $654.16 ( i have the receipt). 

      Kind regards,

      **** *******

    Mr. Lube - Dartmouth/Halifax is NOT a BBB Accredited Business.

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